Refund policy
Thank you so much for shopping with Bamboolicious.
Your happiness is at the heart of everything we do, which is why we offer a Happiness Guarantee on your first pair and 30-day returns on eligible items.
This policy does not limit your rights under Australian Consumer Law.
Happiness Guarantee
We're so confident you'll love your bamboo lingerie that we offer a full refund on your first worn pair if you're not completely satisfied.
If you'd like to use our Happiness Guarantee, please contact us at returns@bamboolicious.com.au within 30 days of receiving your order.
For hygiene reasons, please do not send worn underwear back to us. Once your Happiness Guarantee request has been reviewed and approved, we'll guide you through the refund process.
Happiness guaranteed, or it's on us.
Return Window
All other returns must be initiated within 30 days of delivery. Returns are managed through our self-serve returns portal.
How to Start a Return
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Log in to your customer account using the email address you used to place your order.
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You can access your account via the Account menu on our website or directly at account.bamboolicious.com.au.
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Select the order you'd like to return.
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Follow the prompts to submit your return request.
Items sent back to us without first requesting a return may not be accepted.
If you need any assistance, simply email us at returns@bamboolicious.com.au
Return Conditions
To maintain the highest standards of hygiene and quality, eligible return items must be:
Unworn, unwashed, in their original condition, with tags attached, in their original packaging.
Please try on panties over your own underwear to ensure the fit. Items showing signs of wear cannot be returned.
If you're claiming our Happiness Guarantee for your first worn pair, please do not send the worn underwear back to us. Simply contact us at returns@bamboolicious.com.au, and we'll guide you through the refund process.
Final Sale Items
Final sale items are not eligible for change-of-mind returns.
This does not affect your rights under Australian Consumer Law if an item is faulty, damaged, or incorrectly supplied.
Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns.
If we've made a mistake or your item is faulty, damaged, or incorrect, we'll cover the return shipping for you.
Refunds
Approved returns are eligible for a full refund, excluding the original shipping costs.
Refunds are processed to your original payment method within 5–7 business days after your return has been received and inspected.
Please note that your bank or payment provider may take additional time to process your refund.
Original shipping costs and return postage costs are non-refundable, except in the case of faulty, damaged, or incorrect items.
Exchanges
At this time, we do not offer direct exchanges.
If you'd like a different size or colour, simply return your eligible item for a refund and place a new order. This ensures the quickest turnaround and helps secure your preferred style before it sells out.
Faulty, Damaged or Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if your item is faulty, damaged, or if you've received the wrong item.
Email us at reurns@bamboolicious.com.au with your order number and photos of the issue so we can assess it and make it right.
Where required, we'll arrange a repair, replacement, or refund in accordance with Australian Consumer Law.
Questions
If you have any questions or need assistance, please don't hesitate to contact us at returns@bamboolicious.com.au